Reservoir Doggy Resort & Spa

We cater for small & medium dogs up to 25kg and offer luxury dog boarding & daycare

Terms & Conditions

Your dog must arrive in a clean and groomed condition, in good health and up to date with vaccinations, de-flea and worm treatments. Their vaccination card must be seen and updated prior to boarding. We must see it on arrival to take a copy. This must be the original document so we can take a clear scan of it to keep in your dogs file.

Vaccinations

Vaccinations include their annual booster and kennel cough. Your dog cannot come to us within 14 days of receiving the vaccine as it’s a live vaccine. We cannot accept your dog if he/she has had no kennel cough, is not up to date or within the 14 day period. It is your duty to make sure your dog is up to date with all vaccinations as we will not be held responsible. If unsure please ask a member of staff. No refunds will be given.

Before boarding all paperwork must be completed and returned:

Induction forms
Terms & Conditions (Boarding/Daycare Agreement)
Veterinary release form
Off lead consent
Consent for mixing households whilst walking/exercise
Social media release
Agility consent
Sand Arena consent
Doggy Jungle consent
Doggy Arcade consent

Medication forms and swim consent forms are given on request only

Holiday swim forms and medication forms are your responsibility to complete. On arrival we must be made aware if you are wanting a swim session and if your dogs are in need of medication. We can only give a swim session to dogs that have three completed forms (including the one signed by their vet). If we aren’t made aware then your dogs swim session will not be scheduled.

Private fun swim sessions

If your using the pool facilities then there is also forms to be completed prior to use of the pool:

Terms & Conditions
Client registration & consent form
Veterinary Consent Form

We produce a weekly planner and End of boarding report

Cancellation Policy: Deposits are non refundable. One months notice must be given for any dog boarding assignment. This way we have time to accept another booking to fill the space. Anything less will require full payment to Reservoir Doggy Resort & Spa. Full payment must still be paid regardless of any early return home by the client.

Payment: Invoices will be sent one month before the agreed assignment and must be paid in full within 3 days to Reservoir Doggy Resort & Spa. This can be done by bank transfer or cash can be dropped off one month before booking.

Unspayed/In season dogs: If your dog is unspayed were happy to care for them but please inform us when booking as we do our best to avoid housing next to entire dogs. If your dog is in season we need to be informed.

Privacy Policy

Effective Date: 10 July 2026

Reservoir Doggy Resort & Spa (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use the Reservoir Doggy Resort & Spa mobile app and our website.

Who We Are

Reservoir Doggy Resort & Spa Reservoir Cottage Asher Lane Pentrich Ripley Derbyshire DE5 3RD

Website: https://reservoirdoggyresortspa.co.uk

Email: support@reservoirdoggyresortspa.co.uk

Information We Collect

When you use our app or website, we may collect the following information:

● Your name

● Email address

● Telephone number

● Postal address (where provided)

● Account login details

● Booking information

● Loyalty card activity

● Newsletter preferences

● Customer support enquiries

Pet Information

To provide our services, we may also collect information about your pet, including:

● Name

● Breed

● Date of birth

● Vaccination details

● Medical information provided by you

● Feeding requirements

● Behavioural information

● Emergency contact details

● Swimming and boarding preferences

Technical Information

We may automatically collect limited technical information, including:

● Device type

● Operating system

● App version

● Anonymous diagnostics

● Crash reports

● Anonymous usage statistics (where enabled)

How We Use Your Information

We use your information to:

● Create and manage your account

● Process bookings and appointments

● Manage your pet’s profile

● Operate our loyalty programme

● Send booking confirmations and reminders

● Respond to enquiries and support requests

● Send newsletters and updates if you have chosen to receive them

● Improve our app, website and services

● Meet our legal obligations

Marketing

If you choose to receive marketing communications, we may send newsletters, special offers, service updates and event information.

You can unsubscribe from marketing emails at any time by following the unsubscribe link in our emails or by contacting us directly.

Our Legal Basis for Processing

In accordance with the UK General Data Protection Regulation (UK GDPR), we process your personal information under one or more of the following lawful bases:

● Performance of a contract

● Legitimate interests

● Your consent

● Compliance with legal obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers who help us operate our app, process bookings, securely store information or provide technical support. We may also disclose information where required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or loss.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

Your Rights

Under UK GDPR you have the right to:

● Access your personal information

● Correct inaccurate information

● Request deletion of your information where applicable

● Restrict or object to certain processing

● Request a copy of your personal data

● Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our app and services are intended for customers aged 18 years or over. We do not knowingly collect personal information directly from children.

Third-Party Services

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Reservoir Doggy Resort & Spa Reservoir Cottage Asher Lane Pentrich Ripley Derbyshire DE5 3RD

Email: support@reservoirdoggyresortspa.co.uk

Website: https://reservoirdoggyresortspa.co.uk

Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would appreciate the opportunity to address your concerns before you contact the ICO..

Terms & Conditions

Privacy Policy

Privacy Policy

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